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We want you to be thrilled with your William Wagtail product and we stand behind the quality of every item we make. If something does not meet your expectations or if you need to exchange it for a different size or style, please contact us so we can make it right.

RETURNS

To start a return, send us an email at woof@williamwagtail.com.

To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it.

  • Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
  • We cannot accept returns after 30 days
  • We cannot accept returns on items that are customized/personalized 

Refunds will be issued to the original form of payment and are processed within 5 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.

To avoid costly return shipping costs, please double check that you have chosen the correctly sized item before ordering (see our Size Guide for help).

EXCHANGES

While we don't offer direct exchanges, you can return any new, unused item for a refund and place an order for the new item that you would like instead. You will receive a coupon for free exchange shipping during the returns process. Please contact us at woof@williamwagtail.com to initiate your return.

★ Reviews

Love from dogs and their humans

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I love my purchase!

These guys are the best! Their products are ahhhmazing my little Archer loves them <3 I love supporting a small business and they make it super easy with their superb customer service & speedy delivery for their quality products!

Wonderful experience! Great products and service!

Imagine making a purchase and getting a confirmation that the order has been shipped the same day and the package magically appeared at your front door 2 business days later. Yes, this could be you!

My entire experience with William Wagtail was overly satisfied. I was quite surprised to receive a confirmation email stating my package was shipped the same day. I also received a personal "Thank you" note from one of the founders. I ordered an Ice Cream Bandana and a Sushi Bowtie. The package came with a card on how to care for the Bandana and a little bag of treats for the dog, super personalized. Of course, the dog loves the treats more than the Bandana. But, the Bandana looked amazingly eye-pleasing on the puppy! The material is very durable and the colors are very vibrant; a perfect gift for any dog owner.

PS: I took their recommendation to size-up in case you worry about the sizes.

Love it!

Fast shipping and so well made! Always high quality with great customer service!

Amazing product and customer service!

I absolutely love the way these bandanas turned out! The complimentary personalization was the cherry on top! Already planning purchasing again!

Meeko’s Bandana

Beautiful job! Will definitely do business again! Thank you!